Your Privacy Matters to Us

At Freeda, we take your privacy seriously. This policy outlines how we collect, use, and protect your personal
information when you interact with our website or services.

Introduction

At Freeda, operated by Southern Fresh, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or use our services. By using our app or website, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information from you:

  • Personal Information: This includes your name, email address, phone number, and business/delivery address.
  • Order and Invoice History: Details of your orders and invoices.
  • Credit Account Usage: Information related to your credit account usage, if applicable.
  • Website Usage Data: We may collect data about how you use our website, including through the use of cookies and other tracking technologies.

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment and Delivery: To process and deliver your orders using our fleet or trusted courier partners.
  • Order and Invoice History: To maintain details of your orders and invoices.
  • Credit Account Usage: To manage information related to your credit account usage, if applicable.
  • Website Usage Data: To understand how our website is used and improve our services.

Sharing and Protection of Your Information

We may share your information with:

  • Delivery Providers: Our drivers or courier partners to facilitate the delivery of your orders.
  • Internal Staff: Our employees who need access to your information for order processing, account management, and customer service.
  • Legal Authorities: If required by law, such as in response to a court order or subpoena.

We never sell your personal data. We implement strong security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

  • Improve Website Performance: To enhance the functionality and user experience of our website.
  • Understand Visitor Behavior: To analyze how visitors use our site and to improve our services.

You can manage your cookie settings through your browser. However, disabling cookies may affect the functionality of our website.

Your Rights

You have the right to:

  • Access Your Data: To request access to the personal information we hold about you.
  • Update or Delete Your Data: To request updates or deletions of your personal information.
  • Request Data Portability: To request a copy of your personal information in a portable format.
  • Opt Out of Marketing: To opt out of receiving marketing communications from us.

To exercise these rights, please contact us at the details provided below.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version of the Privacy Policy will always be available on our website. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Sow. Supply. Serve.