FAQs
Find answers to common questions before reaching out to our team for assistance.
How do I order?
To place an order, partner florists can log in to their account on our website. From there, you can browse our exclusive selection and make your purchase. If you need assistance, our team is here to help.
What is the delivery time?
Delivery times vary based on location and order size. We deliver overnight nationwide and will dispatch your order within 24 hours of placement.
Do you offer refunds?
We strive to ensure your satisfaction with every order. If there is an issue with your flowers, please contact us within 48 hours of delivery. Our team will work with you to resolve any concerns.
How can I contact you?
You can reach us through the contact form on our website. Alternatively, you can email us directly at sales@freeda.co.nz. We aim to respond to all inquiries within one business day.
Where are you located?
Freeda operates from our central warehouse located in New Zealand. We source our flowers from various international nurseries to ensure quality. For more details, please refer to our website.
What is Freeda?
Freeda is a dedicated platform for authorised florists, providing access to unique flowers and materials. Our aim is to support our florist partners with high-quality products and expert advice that allows you to bring more exciting and specialist varieties to your customers with confidence.
Is Freeda a new wholesaler in New Zealand for flowers?
No, Freeda is working with specialist growers in NZ and overseas to provide a direct line of supply to florists for high-quality blooms, ensuring quality and consistency of supply every time.
Will Freeda products be more expensive?
Our goal is to provide florists with superior quality and value through smarter sourcing and expertly crafted growing plans. By applying our generations of expertise, we aim to offer florists a more sustainable and reliable channel for procuring the highest-quality blooms, perfect for creating stunning displays and bouquets.
How does Freeda ensure competitive pricing, high-quality blooms, and reliable supply for flowers?
At Freeda, we work closely with both local and international growers to plan production more effectively, ensuring that we can provide florists with consistent, top-quality blooms all year round. By developing tailored growing plans and applying our expertise in sourcing, we can continuously introduce new flower varieties that aren’t available elsewhere in New Zealand. This innovative approach allows us to offer fresh and unique flowers while maintaining more stable and predictable pricing for our florists.
Our commitment to building long-term partnerships with growers also helps us mitigate supply issues, ensuring that you receive a reliable flow of flowers for your displays and bouquets, even during peak seasons.